YEAR

DISCUSSION TOPIC

PERIOD

STATUS

TITLE : What is your preferred channel to reach our services or info?

OBJECTIVE :  This study was made to determine the best basis for the Department to deliver related services or information

RESULT :

i. Mobile apps - 32

ii. Official website - 10

iii. Social media (Facebook / Twitter) - 12

ACTION : Based on the results of the findings, several recommendations were made to improve the service delivery of the Department.

Start : 01/04/2017

Ends : 01/09/2017

2016

TITLE : On this day, which one is more efficient in the management of the environment ?

OBJECTIVE :  This study was made to obtain the views of the public or customers NREB Sarawak especially about actions that are more efficient in terms of environmental management, especially in Sarawak.

RESULT :

i. Enforcement of environmental law - 41

ii. Publicity environmental awareness - 8

iii. Both are equally important - 58

ACTION : The implementation of the existing functions of the Department prioritise both aspects i. enforcement of laws and  ii. environmental awareness.

Start : 01/06/2016

Ends : 01/12/2016

CLOSE

2015

TITLE :  What is your level of satisfaction on our services ?

OBJECTIVE :  The study was carried out to obtain customer feedback on quality of our service.

RESULT :

i. Satisfied - 12

ii. Needs Improvement - 60

ACTION : The department has reviewed and examined the shortcomings in the quality of service and improvement suggestions are being taken.

Start : 01/06/2015

Ends : 01/12/2015

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